Accessible Services

Traditional office hours, and services limited to in-person only, create an institutional barrier to access for parenting students who are often juggling work, school, and childcare schedules. Offering evening and/or weekend hours along with virtual options is a critical component to ensuring parenting students can access the resources which have been proven to increase the likelihood of their academic success. Below you will find examples of and articles about virtual options for services like academic advising, library support, writing and tutoring assistance, financial aid help, faculty office hours, mental health   services, and more. Additionally, professional organizations related to technology in education are included on this page.

POSTSECONDARY EXAMPLES

Chemeketa Community College

Chemeketa Community College's Online Writing Center assists students with all aspects of their writing projects through a Blackboard platform. 
 

El Camino College

El Camino College provides students with virtual counseling, which allows students to connect online with a counselor to complete all services that are available in the traditional, in-person counseling format.

Montgomery College

Montgomery College offers students free 30 minute Skype tutoring sessions in a variety of subjects.

Northern Virginia Community College

Northern Virginia Community College's Student Support Center provides 24/7/365 financial aid assistance to students via phone, virtual chat, and online. 

South Florida State College

South Florida State College's Ask a Librarian service offers students library support via text, chat, or email late into the evening and on the weekends.

University of California - Davis

U.C. Davis established a partnership with the Crisis Text Line to supply free, 24/7 crisis counseling via text to university students.

University of Washington

The University of Washington's Center for Teaching and Learning offers faculty instructions and tools for offering virtual office hours.

SCHOLARLY & PROFESSIONAL ARTICLES

 
Arasteh, S. (2017). Delivering career services virtually. Career Planning and Adult Development Journal, 33(1), 42-47. Retrieved
     from https://search-proquest-com.mutex.gmu.edu/docview/2018633845?accountid=14541 
Barrett, K., & Greenberg, A. (2018). Student-staffed virtual reference services: How to meet the training challenge. Journal of Library & Information
     Services in Distance Learning, 12(3/4), 101-119. Retrieved from https://doi.org/10.1080/1533290X.2018.1498620
Ellis, T. (2010). Technology review: virtual office hours. The Community College Enterprise, 16(1), 99-100. Retrieved from https://search-
     proquest-com.mutex.gmu.edu/docview/340280311?accountid=14541 
Farrer, L., Gulliver, A., Chan, J.K.Y., Bennett, K., & Griffiths, K.M. (2015). A virtual mental health clinic for university students: A qualitative study
     of end-user service needs and priorities. JMIR Mental Health, 2(1). Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/
     PMC4607392/
Flowers, J.L. (2012). Understanding and unlocking the potential of online academic advising (Doctoral dissertation). Available from ProQuest
     Dissertations and Theses database. (UMI No. 3544287). Retrieved from https://search.proquest.com/docview/1237999609/?pq-
     origsite=primo
Haberstroh, S., Rowe, S., & Cisneros, S. (2009). Implementing virtual career counseling and advising at a major university. Journal of Cases on
      Information Technology, 11(3), 31-44. Retrieved from https://www-igi-global-com.mutex.gmu.edu/gateway/article/4118
Jones, S.J., & Hansen, K. (2014). Technology review: Virtual intrusive advising-supporting community college students through web-based
     synchronous technologies. The Community College Enterprise, 20(1), 88-92. Retrieved from https://search-proquest-com.mutex.gmu.edu
     /docview/1567547044?accountid=14541 
Kane, P. (2018, February 8). Virtual student services center offers 24/7 access for questions about student billing, financial aid. United States
     Federal News Service. Retrieved from https://www.news.vcu.edu/article/Virtual_Student_Services_Center_offers_247_access_for_questions
Leonard, E., & Morasch, M.J. (2012). If you can make it there, you can make it anywhere: Providing reference and instructional library services in
    the virtual environment. Journal of Electronic Resources Librarianship, 24(4), 257-267. Retrieved from https://doi.org/10.1080/
    1941126X.2012.731946
Li, L., & Pitts, J.P. (2009). Does it really matter? Using virtual office hours to enhance student-faculty interaction. Journal of Information Systems
    Education, 20(2), 175-185. Retrieved from https://search-proquest-com.mutex.gmu.edu/docview/200118830?accountid=14541 
Lillie, R.E., & Wygal, D.E. (2011). Virtual office hours (VOH) in accounting coursework: Leveraging technology to enhance an integrative learning
     environment. Journal of Accounting Education, 29(1), 1-13. Retrieved from https://www-sciencedirect-com.mutex.gmu.edu/
     search/advanced?docId=10.1016/j.jaccedu.2011.10.002
Madi-McCarthy, S. (2018). The impact of virtual academic advising services on student success and academic advising satisfaction in distance
     education (Doctoral dissertation). Available from ProQuest Dissertations and Theses database. (UMI No.10977191). Retrieved
     from https://search-proquest-com.mutex.gmu.edu/docview/2137557228?accountid=14541
Pratt, M.K. (2010). Meet me in the quad. Computerworld, 44(4), 30-31. Retrieved from https://search-proquest-com.mutex.gmu.edu
    /docview/216098898?accountid=14541
Rabin, J. (2017). Persistence in pajamas: A best practice to serve all students. The Catalyst, 45(1), 6-7. Retrieved from https://search-proquest-
     com.mutex.gmu.edu/docview/1941247551?accountid=14541&rfr_id=info%3Axri%2Fsid%3Aprimo
Washington, L.M. (2007). Perceptions of community college student services personnel about the online delivery of student services (Doctoral
    dissertation). Available from ProQuest Dissertations and Theses database. (UMI No. 3256645). Retrieved from https://digitalcommons.
    unl.edu/dissertations/AAI3256645/
Venable, M.A. (2010). Using technology to deliver career development services: supporting today's students in higher education. The Career
     Development Quarterly, 59(1), 87-96. Retrieved from https://search-proquest-com.mutex.gmu.edu/docview/750525731?
     accountid=14541
 

PROFESSIONAL ORGANIZATIONS

 

Association for the Advancement of Computing in Education

AACE is an international, not-for-profit, educational organization with the mission of advancing Information Technology in Education and E-Learning research, development, learning, and its practical application.

International Society for Technology in Education

ISTE inspires the creation of solutions and connections that improve opportunities for all learners by delivering: practical guidance, evidence-based professional learning, virtual networks, events, and standards.

WICHE Cooperative for Educational Technologies

WCET is the leader in the practice, policy, & advocacy of technology-enhanced learning in higher education. 

© 2019 by Jennifer Pocai. Proudly created with Wix.com

© 2019 by Jennifer Pocai. Proudly created with Wix.com